Vacant job

At SOS Alarm, you get a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not only a safe and stable workplace with collective agreements and favorable employment conditions but also a strong culture characterized by commitment, community, and the will to make a difference. With us, you will develop in a work environment that promotes balance and long-term development without compromising your health. You will be part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to join us?

"One of the most fun things about this job is that no day is the same." You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an SOS operator, you respond to the emergency number 112 and are the first contact for those seeking help before other rescue resources arrive.

The 112 calls cover everything from acute medical cases, traffic accidents, fires, to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. In ongoing calls, you collaborate with colleagues and external resources such as the police, fire service, and ambulance. The work is often conducted at a high pace, and those seeking help are always the focus. The work takes place at the SOS central where you sit in an open environment together with your colleagues.

To provide the right conditions for success as an SOS operator 112, the employment begins with comprehensive training at our training unit in Kista, combined with practical training at the central where you have a mentor. Therefore, you need to be able to be away from home for occasional weeks as the training is conducted physically on-site in Kista. We cover all expenses related to travel to our training unit.

• Invaluable learning in communicating with different types of people
• Engaged and supportive leaders and colleagues
• The chance to work in a socially important company where people are always at the center
• Great development opportunities within the company
• You will collaborate with, among others, the police, fire service, ambulance, and other actors that are important for society

We assume that you always want to help the caller and manage the conversation from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive - regardless of which call you are handling. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork skills. You are a friendly and attentive person who finds it easy to talk to people. Furthermore, you are empathetic and professional, which means you collaborate and take responsibility in your professional role.

Since SOS Alarm's operations are conducted 24/7, as an SOS operator, you will have a round-the-clock position, which means you work days/evenings/nights and weekends. This means that you cannot choose whether you only wish to work days, evenings, or nights, as all shifts occur.

• At least three years of work experience
• Very good knowledge of Swedish, both spoken and written
• Good knowledge of English, both spoken and written 
• Good computer skills and enjoy working in various and complex systems
• Good multitasking ability as the work requires you to handle several tasks at the same time

• Have experience working irregular hours
• Have experience from healthcare, emergency services, alarm centers, or similar
• Are a nursing assistant or have other relevant experience

Our values are, Professional & Empathetic and Responsible & Collaborative, which permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

Does this sound interesting? The position starts in March 2026. The position is full-time. We apply a 6-month probationary period. We are curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional.

After you submit your application, you will need to complete psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain in the recruitment process. Applications without completed test results will not be considered. The deadline for applying for the position is 2025-11-20. However, please submit your application as soon as possible as we apply rolling selection. 

If you have questions? Contact recruiting manager, Emelie Gerzina [email protected]

SOS Alarm conducts background checks and security assessments with register checks on its personnel according to the requirements of the security protection law (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.